Select Category:
Back To...
  • Firex Main Site Home
  • Firex® 12000 and 10000 FAQs
    Responding to Consumer Questions

    Q:  What specific 10000 and 12000 series alarms are being recalled?

    A: Maple Chase Firex® model COE 10000 and model FADCM, FADCM-B and GCM 12000 series that were manufactured between June 1, 2007 and February 1, 2008. This includes hard-wired with battery back-up, hard-wired only, and battery only 10000 and 12000 series models. The production dates that appear on the alarm begin with 007 JUN01 and end with 008 FEB01.The master cartons reference production date codes starting with 2007152 and ending with 2008032.

    Items and models produced during this period, and affected by this recall are:

    FIREX® ITEM

    FIREX® MODEL

    FIREX® UPC

    10000

    COE

    0-20967-10000-1

    12000

    FADCM

    0-20967-12000-9

    12000C

    FADCM

    0-20967-12001-6

    12000-6

    FADCM

    0-20967-12000-9

    12200

    FADCM-B

    0-20967-12200-3

    12220

    FADCM-B

    0-20967-12220-1

    12400

    GCM

    0-20967-12400-7

    12400C

    GCM

    0-20967-12401-4

    A full listing of model and item numbers is also available at www.firexsafety.com.

    Q:  What is Firex® doing to address this situation:

    A:  
    Maple Chase, manufacturer of Firex® branded products, has made this issue a high priority, with a number of teams, including senior management, assigned to investigate, solve and communicate the issue, and we have stopped production of the product.

    Q: How many alarms are affected by the recall?

    A: About 277,000 alarms are affected.

    Q: Can I take my units out of service?

    A: Do not take your units out of service. Once you have installed and tested your replacement alarms, ONLY THEN should you disable the Firex® unit(s).

    Q:  Is the double-chirp issue associated with the Firex® 10000 and 12000 series alarms a safety concern?

    A:  Safety is a primary concern to Maple Chase (Firex®) and as a result we have voluntarily issued a recall in conjunction with the U.S. Consumer Product Safety Commission (CPSC) to minimize any safety risks to the end user. 

    Q:  What is the CPSC?

    A:  The U.S. Consumer Product Safety Commission is a federal agency that is charged with protecting the public from risks associated with the use of a wide range of products. You can learn more about the CPSC by visiting its Web site: www.cpsc.gov.

    Q:  What is the ESA:

    A: The ESA is the Electrical Safety Authority in Ontario, Canada

    Q:  Has the chirp condition related to the Firex® model COE 10000 and model FADCM 12000 series been linked to any reported personal injuries or deaths?

    A:  To date, there have been no injuries or deaths reported related to the double chirp issue associated with the Firex® model 10000 and 12000 series products.

    Q: Should I call someone to come out and check my home for carbon monoxide?

    A: If you or your family members begin to experience symptoms of carbon monoxide poisoning (headache, fatigue, shortness of breath, nausea, dizziness, etc..), or if your Firex® CO alarm goes into continuous alarm mode, evacuate the home immediately and call 911 from a neighbor's home or cell phone. The double chirp fault mode does NOT affect your units ability to detect CO and alarm pursuant to applicable standards.

    Q:  What models are affected?

    A:  Maple Chases Firex® model COE 10000 and model FADCM 12000 series that were manufactured between June 1, 2007 and February 1, 2008. This includes hard-wired with battery back up, hard-wired only, and battery only 10000 and 12000 series models. The majority of units sold were hard-wired with battery back up. 

    Q:  What item numbers are included in the model COE 10000 series and model FADCM 12000 series?

    A:  The model COE 10000 series carbon monoxide alarms include item number C 10000. The model FADCM 12000 series combination smoke/CO alarms include item numbers C 12000, 12000C, 12000-6, 12200, 12220, 12400 and 12400C.    

    Q: How can I find out the dates on the units I have? 

    A:  Affected units include those manufactured between June 1, 2007 and February 1, 2008. Product within this timeframe can be identified by its date code, which appears on the back of individual units. The format of this date code is as follows, 2007JUN01 for product built on June 1, 2007, etc.

    The date code also appears on master cartons in a different format.  The affected dates codes on master cartons can be identified as 2007152 through and including 2008032.  All individual units in a master carton have the same date code.

    Q:  Will the devices still alarm in a smoke and/or CO event?

    A:  Yes, in the event of CO presence, the CO sensor will alarm, and if your model is a combination unit containing a smoke sensor as well, it will alarm in the presence of smoke.

    Q:  What can those who have or suspect they have an affected alarm do as a safety precaution?

    A: Do not remove the alarms until a replacement unit has been installed and tested to confirm the product is working properly.

    Q:  How do I determine if I have one of these alarms in my home and if it is affected by the recall?

    A:  Look at the units in your home to see if they resemble those in the photos below:


    image002image004
         

     

     

     

    If the product resembles the above units, please follow these instructions to determine if it is an affected unit:

    •  First you will need to remove the alarm from its mounting bracket by twisting it off counter clockwise. Turn the unit over and look for a date code printed on the back of the product. The production dates that appear on the alarm begin with 2007 JUN01 for June 1, 2007 and end with 2008 FEB01 for February 1, 2008. If the date code on the back of your unit falls between these two dates, then you have a recalled unit that will need to be replaced.         

    image006image008

      

      

      

     

     

    Q:  Are you replacing my recalled units with the same model? How will I know they won't be defective too?

    A:  Firex® products will be replaced with comparable Kidde® alarms. Please see the table below for the corresponding replacement product. All hard-wired replacement alarms currently meet all building code requirements for state and local ordinances.

    Combination Smoke/CO Alarm

    Firex®

    Kidde® Replacement

    Kidde® Adapter

    Direct Wire w/ Battery Back-up (AC/DC)*

    12000
    12000-6
    12400

    21006377-A

    900-0149-025

    Battery-operated

    12200
    12220

    21006674

    N/A

    Direct Wire w/ Battery Back-up (AC/DC)-Canada*

    12000C

    900-0119

    900-0149-025

    AC Only-Canada*

    12400C

    900-0133

    900-0149-025

      

      

      

      

    Carbon Monoxide Alarm

    Firex®

    Kidde® Replacement

    Kidde® Adapter

    Direct Wire w/ Battery Back-up (AC/DC)*

    10000

    21006406-A

    900-0149-025

    * these item numbers have an adapter inserted. You do not need to order this separately

    Q:  How quickly will I get the replacement units?

    A:  Replacement units will be shipped within 24 hours of your call to the Recall Center.  If your units are currently experiencing a double-chirp we will send these via next day air.

    Q:  Can I take my affected units out of service?

    A:  Do not take your units out of service. Once you have installed and tested your replacement alarms, ONLY THEN should you disable the Firex® units and return them in the enclosed envelope.

    Q:  Are the replacements easy to install, or will you send someone to install it for me?

    A:  The replacement units will include step-by-step installation instructions that are easy to follow. For problems with installation, you may call our Technical Service department at 800-732-8400. If you live in a new housing development or apartment complex, the contractor that originally installed the alarms would be a good choice to contact for assistance. Or, you can contact your builder, since many residences are covered by new home warranties. Affected products were installed after June 1, 2007.  Many builders and contractors will schedule timely replacement programs for all the residences in an affected project.  As necessary, we can also arrange for a service provider to come to your home to install the replacement alarm(s).

    Q:  Will the Kidde® alarms fit onto the existing mounting bracket or will I need to drill additional holes to mount a new one?

    A:  No, we will provide you with a new mounting bracket and installation instructions for that new bracket. No additional holes will need to be drilled.

    Q:  What if the recalled units are part of an interconnected Firex® smoke alarm system? Will the Kidde® replacement units work with the existing system?

    A:   In the US, the Kidde replacement hardwired CO or CO/smoke combination alarms can be interconnected with the Firex® smoke alarms of models:

    • AD (1018 series)
    • ADC (4518 series) and
    • FADC (4618 and 5000 series),
    In Canada, the Kidde replacement hardwired CO or CO/smoke combination alarms can be interconnected with Firex® smoke alarms of models:
    • G-6 (406C)
    • G-18 (418C)
    • PG (484C)
    • ADC (4518C)
    If you have alarms or relays in your system that are not listed above or for more information about interconnecting replacement product, please call the Technical Service Hotline at 800-445-8299.

    Q:  I am unable or unwilling to replace these units on my own.  Will you send an electrician to do it for me, or reimburse me if I arrange for one to install the replacement units?

    A:  We are working nationally with Mr. Electric Electrical Contractors. I can look up the closest location to you and provide you their number to call and schedule a service appointment.

    If you are in a new home, condo or apartment complex with other residences, the electrical contractor who did the original installation may be the best choice, and the work may be covered under a warranty. 

    If there is not a Mr. Electric location in your area, you may choose to have the installation done by another professional, and we will reimburse you for reasonable charges that you incur.  After the installation is complete, the contractors invoice will need to be sent to us along with the replaced Firex® product using the prepaid mailer that we will send with the new alarms. Mail this to:

    Kidde Residential & Commercial Division
    1016 Corporate Park Drive
    Mebane, NC  27302

    For us to process reimbursement, the following information must be provided by the service organization, typically on an invoice or service order, along with the Firex® units:

    • Name of service company
    • Name of serviceman
    • Service date
    • Scope of service
    • Number of units replaced
    • Length of time to complete service
    • Charge for the service

    If all requirements are met, you should receive reimbursement within approximately 6 weeks.

    Q:  I performed service, or had a professional replace recalled units. How do I go about getting paid / reimbursed?

    A:  Firex® will reimburse for reasonable expenses incurred for replacement of recalled units. To obtain, you'll need to return the replaced Firex® units (please follow the directions and use the postage provided with your Kidde® units), along with these details that are typically found on an invoice or service order:

    • Name of service company
    • Name of serviceman
    • Service date
    • Scope of service
    • Number of units replaced
    • Length of time to complete service
    • Charge for the service

    If all requirements are met, you should receive reimbursement within approximately 6 weeks.

    Q:  What should I do with the recalled units once I have taken them out of service?

    A:  In addition to the replacement alarms, you will also receive prepaid postage for you to return your Firex® alarms that have been removed.  We ask that you return these to us as soon as you have installed and tested your replacement units.

    Q: I want to talk to someone in charge. Whom can I call?

    A: Sean Curley is our General Manager.  He would be happy to speak with you and may be contacted at:

    Phone:  919-563-5911 ext 8410
    E-mail : support@kidde.com

    Q:  What is the relationship between Firex® and Kidde®?

    A:  Firex® was recently acquired by United Technologies Corporation, the parent company of Kidde®.  Kidde® is in the process of integrating Firex® into its organization.

    Q:  Where were the affected alarms manufactured?

    A:  The alarms were assembled in Chihuahua, Mexico.

    Q:  Is there any evidence that any other alarms are affected by the same quality issue?

    A:  No. Investigation shows that the problem relates to an engineering design change that was implemented in production beginning in June 2007. Alarms of the same type produced prior to this change were not affected. Since this problem results from a design change, not a component or manufacturing process problem, it does not affect other alarm models.